Georgia's Paws customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Telephone: 07463 533032

Email: hello@georgiaspaws.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses

Lawful bases and data protection rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website:

• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

• Directly from you

How long we keep information

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting obligations. The specific retention periods we apply are set out below.

Customer and booking records

We keep records relating to the services we have provided to you, including your name, contact details, address, and details about your dog(s), for 6 years following the end of our contractual relationship. This period reflects the limitation period under the Limitation Act 1980, during which a legal claim arising from our contract could be brought.

Financial and accounting records

Invoices, payment records, and other financial information are retained for 6 years from the end of the relevant tax year, as required by HMRC.

Enquiries and prospective customers

Where an enquiry does not result in a booking, we will retain your contact details for up to 12 months. After this period, your information will be securely deleted.

Deletion of your data

At the end of the applicable retention period, personal data is securely deleted or anonymised. You may also request deletion of your personal data at any time by contacting us using the details above. We will consider your request in accordance with applicable data protection legislation, and we will inform you if we are unable to fulfil it due to a legal obligation to retain the data.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.

The ICO's address:

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 8 April 2026